Treatment Coordinator - US Dental Professionals, Plano

About Us
US Dental Professionals operates 17 dental practices embedded inside Walmart stores across Dallas–Fort Worth, Houston, and Tampa Bay. We exist to make quality dentistry accessible to working families — including the many patients who walk through our door without dental insurance. Our team is built on a culture of championing others, encouraging and equipping one another, and operating in calling.

Position Summary
The Treatment Coordinator is the bridge between the doctor's diagnosis and the patient's decision. You take a patient who has just been told they need treatment and help them understand what it is, what it costs, how they can pay for it, and why waiting will cost them more. You are the reason treatment plans become scheduled appointments instead of unscheduled paperwork.

This is a patient-facing, conversation-driven role. Success is measured in case acceptance, not in tasks completed.

Key ResponsibilitiesTreatment Presentation & Case Acceptance
Conduct private, seated treatment consultations following the doctor's clinical handoff
Present treatment plans in plain language, prioritizing by clinical urgency and patient readiness
Address cost objections, fear objections, and timing objections without pressure tactics
Secure same-day scheduling and same-day financial commitment whenever clinically appropriate
Document all consultations, patient decisions, and declined treatment in the patient record
Financial Arrangements
Explain coverage, deductibles, maximums, and patient portion clearly and accurately before treatment begins
Present and enroll patients in the membership plan
Coordinate third-party financing applications (CareCredit, Cherry, Sunbit and other approved lenders) and payment plan options
Collect patient portions and post payments accurately in accordance with USDP front office SOPs
Never quote a fee you have not verified
Unscheduled Treatment Recapture
Maintain and work the unscheduled treatment report weekly
Conduct outbound follow-up calls and text campaigns to patients with diagnosed, unscheduled treatment
Track reactivation outcomes and report results in the morning huddle
Team & Operations
Participate in daily morning huddles; report on scheduled production, case acceptance, and financial holds
Partner with the Practice Manager and doctors to identify schedule gaps and fill them from the pending treatment pool
Support front office coverage and end-of-day reconciliation as needed
Maintain HIPAA compliance and patient confidentiality at all times
Required Qualifications
2+ years in a dental practice in a treatment coordinator, financial coordinator, or senior front office role
Working knowledge of dental terminology, CDT codes, and common treatment sequencing
Demonstrated experience presenting treatment plans and closing financial arrangements
Experience verifying and explaining dental insurance benefits (PPO, Medicare, Medicaid/CHIP)
Comfortable discussing money directly and without apology
Dental practice management software proficiency (Fuse preferred; Revenue Well experience a plus)
High school diploma or equivalent
Preferred Qualifications
Bilingual English/Spanish — strongly preferred. A significant share of our patients prefer Spanish.

Experience with in-house membership or discount plans for uninsured patients
Experience in a high-volume, walk-in, or retail-embedded practice environment
Prior experience with large case presentation (implants, full-arch, ortho)
WHO THRIVES HERE
You are warm but direct. You can sit knee-to-knee with a patient who just found out they need $3,400 in treatment and no insurance, and instead of watching them walk out, you find the path that works. You take rejection personally enough to improve and not personally enough to burn out. You believe access to care is a mission, not a slogan.

Benefits
Paid time off and paid holidays
Employee and immediate family dental care benefit
Continuing education support
Career pathway to Practice Manager for high performers
Pay: From $22.00 per hour
Benefits:
Paid time off
Work Location: In person