full-time 11 days ago
Treatment Coordinator - White House, TN
Anonymous Office
White House, TN 37188
25 - 28/hr
About the Practice
6 Team Members
Dentrix Software
Job Description
At Morton Dental Group, we do dentistry differently.
We are building a premier, relationship-driven dental organization focused on exceptional patient experiences, operational excellence, professionalism, leadership, and long-term success for our team. Our vision is to raise the standard for private practice dentistry across Middle Tennessee by creating an environment where both patients and team members genuinely thrive.
Joining Morton Dental Group is not equivalent to “just taking a job.” We are intentionally building an elite, growth-minded team of professionals who care deeply about patient care, teamwork, accountability, leadership, and operational excellence.
Our offices are modern, high-tech, fast-paced, and designed not only for excellent patient experiences, but also to help our team succeed operationally and professionally every day.
Why You’ll Love Working With Us
Modern, updated offices with advanced dental technology and digital workflows
A supportive, growth-focused environment where your contribution matters
Strong leadership that values communication, teamwork, and professionalism
Consistent schedules with no nights or weekends
A positive, team-oriented culture that does not tolerate drama or negativity
Leadership that invests in coaching, development, and operational support
A workplace where high performers are recognized and supported
Opportunities for continued growth into leadership and operational roles
About the Role
The Treatment Coordinator serves as the bridge between the treatment recommended by our clinical team and the patient’s commitment to moving forward with care.
This role is responsible for helping patients fully understand their treatment needs, feel confident in their options, and remain supported throughout the financial, scheduling, and treatment acceptance process. The Treatment Coordinator serves as both a patient advocate and an operational partner to the Dentists and office leadership team.
This is not simply a scheduling or front-desk position. The Treatment Coordinator directly impacts patient trust, treatment acceptance, patient retention, collections, schedule productivity, practice growth, and the overall patient experience.
Success in this role requires emotional intelligence, confidence, professionalism, organization, strong communication and financial conversation skills, operational awareness, attention to detail, and consistent follow-through.
What You’ll Do
Patient Experience & Treatment Coordination
Lead treatment presentation conversations and ensure patients understand their diagnosis, recommended treatment, and the importance of completing care
Help patients feel informed, comfortable, supported, and confident moving forward with treatment
Clearly and professionally explain insurance estimates, patient portions, payment options, third-party financing, and approved payment arrangements
Identify financial, scheduling, or emotional barriers that may prevent patients from accepting treatment and proactively help find appropriate solutions
Answer patient questions and address concerns promptly, professionally, and empathetically
Build patient trust through clear communication, consistency, and reliable follow-through
Support smooth handoffs between the clinical and administrative teams
Ensure every patient interaction reflects Morton Dental Group’s commitment to exceptional, patient-centered care
Treatment Acceptance & Follow-Up
Maintain an accurate and active pending-treatment list
Complete consistent and timely follow-up with patients who have unscheduled treatment
Help patients schedule recommended treatment before leaving the office whenever possible
Track treatment presented, treatment accepted, and treatment acceptance percentage
Identify trends and opportunities to improve case acceptance and scheduling efficiency
Maintain accurate documentation of treatment conversations, financial arrangements, and patient follow-up
Support same-day treatment opportunities when clinically and operationally appropriate
Help keep the schedule productive by filling openings with outstanding treatment
Financial & Operational Responsibilities
Prepare for the day by reviewing schedules, treatment opportunities, patient balances, expected copayments, and financial notes
Clearly communicate estimated patient portions before treatment
Collect patient portions at the time of service according to company protocols
Review and address outstanding balances before scheduled appointments
Support patient accounts receivable and financial follow-up efforts
Verify insurance eligibility and assist in providing accurate benefit estimates
Maintain accurate patient financial records and documentation
Participate actively in Morning Huddle, prepared to discuss scheduled patients, financial considerations, and treatment opportunities
Support strong collections performance and consistent revenue-cycle execution
Maintain compliance with HIPAA, company protocols, and all applicable regulatory standards
Support the continued development and consistent execution of Treatment Coordinator systems and workflows
Team & Culture Responsibilities
Collaborate closely with Dentists, hygienists, dental assistants, Patient Care Coordinators, and office leadership
Contribute positively to office culture and team morale
Maintain professionalism and emotional maturity during stressful or sensitive situations
Communicate respectfully and effectively with patients, team members, and leadership
Demonstrate accountability, reliability, and strong attention to detail
Take ownership of responsibilities and follow through consistently
Operate proactively and anticipate patient and operational needs
Support office goals and operational initiatives positively
Participate actively in coaching, training, and professional development
Be adaptable, coachable, and growth-minded
Avoid gossip, negativity, and divisive workplace behavior
Required Qualifications
Prior experience in a dental office or other patient-facing dental role
Strong communication, relationship-building, and interpersonal skills
Confidence discussing treatment costs and financial options with patients
Ability to communicate sensitive financial information with professionalism and empathy
Strong organization, prioritization, and follow-through
Ability to multitask effectively in a fast-paced environment
Reliable attendance and punctuality
Professional appearance and demeanor
Strong attention to detail and operational awareness
Ability to remain calm and professional during difficult or emotionally sensitive conversations
Ability to protect confidential patient and financial information
Preferred Qualifications
Previous Treatment Coordinator, Scheduling Coordinator, Patient Care Coordinator, or dental front-office experience
Experience presenting comprehensive dental treatment plans
Knowledge of dental terminology, procedures, insurance benefits, and patient financial arrangements
Experience with third-party patient financing programs
Experience using dental practice management software
Experience tracking treatment acceptance, collections, or other office performance metrics
Experience in a high-volume or fast-paced dental office
What Success Looks Like in This Role
Successful Treatment Coordinators at Morton Dental Group:
help patients feel informed, supported, and confident moving forward with care,
build strong patient trust and treatment confidence,
communicate treatment value clearly without creating pressure,
maintain professionalism and emotional intelligence during financial conversations,
consistently follow up on unscheduled treatment,
support strong treatment acceptance and collections performance,
keep schedules productive and treatment flow organized,
maintain accurate financial and patient documentation,
demonstrate strong operational awareness and attention to detail,
contribute positively to office culture and teamwork,
and take ownership of results and operational excellence.
Compensation & Benefits
Paid Time Off
Paid Holidays
Health, Vision, and Life Insurance
Employee Dental Benefits
Consistent full-time schedule
Professional development and advancement opportunities
Schedule
Current office hours:
Monday–Friday
6:30 AM–4:00 PM
This is a full-time, in-person position with no nights or weekends. Team members are expected to arrive consistently on time and prepared for Morning Huddle and daily operations.
Career Growth
Morton Dental Group strongly values internal growth and leadership development. Potential career pathways may include:
Treatment Coordinator Lead Treatment Coordinator Office Manager Regional Operations Leadership
Advancement opportunities are based on performance consistency, leadership readiness, accountability, professionalism, team impact, initiative, and operational contribution.
Join Our Team
If you are a confident, compassionate, and highly organized dental professional who can help patients understand the value of their care while supporting strong operational results, we encourage you to apply.
We are not simply hiring employees—we are building a team of professionals committed to accountability, operational excellence, teamwork, growth, and exceptional patient care.
The pay range for this role is:
25 - 28 USD per hour(White House)
We are building a premier, relationship-driven dental organization focused on exceptional patient experiences, operational excellence, professionalism, leadership, and long-term success for our team. Our vision is to raise the standard for private practice dentistry across Middle Tennessee by creating an environment where both patients and team members genuinely thrive.
Joining Morton Dental Group is not equivalent to “just taking a job.” We are intentionally building an elite, growth-minded team of professionals who care deeply about patient care, teamwork, accountability, leadership, and operational excellence.
Our offices are modern, high-tech, fast-paced, and designed not only for excellent patient experiences, but also to help our team succeed operationally and professionally every day.
Why You’ll Love Working With Us
Modern, updated offices with advanced dental technology and digital workflows
A supportive, growth-focused environment where your contribution matters
Strong leadership that values communication, teamwork, and professionalism
Consistent schedules with no nights or weekends
A positive, team-oriented culture that does not tolerate drama or negativity
Leadership that invests in coaching, development, and operational support
A workplace where high performers are recognized and supported
Opportunities for continued growth into leadership and operational roles
About the Role
The Treatment Coordinator serves as the bridge between the treatment recommended by our clinical team and the patient’s commitment to moving forward with care.
This role is responsible for helping patients fully understand their treatment needs, feel confident in their options, and remain supported throughout the financial, scheduling, and treatment acceptance process. The Treatment Coordinator serves as both a patient advocate and an operational partner to the Dentists and office leadership team.
This is not simply a scheduling or front-desk position. The Treatment Coordinator directly impacts patient trust, treatment acceptance, patient retention, collections, schedule productivity, practice growth, and the overall patient experience.
Success in this role requires emotional intelligence, confidence, professionalism, organization, strong communication and financial conversation skills, operational awareness, attention to detail, and consistent follow-through.
What You’ll Do
Patient Experience & Treatment Coordination
Lead treatment presentation conversations and ensure patients understand their diagnosis, recommended treatment, and the importance of completing care
Help patients feel informed, comfortable, supported, and confident moving forward with treatment
Clearly and professionally explain insurance estimates, patient portions, payment options, third-party financing, and approved payment arrangements
Identify financial, scheduling, or emotional barriers that may prevent patients from accepting treatment and proactively help find appropriate solutions
Answer patient questions and address concerns promptly, professionally, and empathetically
Build patient trust through clear communication, consistency, and reliable follow-through
Support smooth handoffs between the clinical and administrative teams
Ensure every patient interaction reflects Morton Dental Group’s commitment to exceptional, patient-centered care
Treatment Acceptance & Follow-Up
Maintain an accurate and active pending-treatment list
Complete consistent and timely follow-up with patients who have unscheduled treatment
Help patients schedule recommended treatment before leaving the office whenever possible
Track treatment presented, treatment accepted, and treatment acceptance percentage
Identify trends and opportunities to improve case acceptance and scheduling efficiency
Maintain accurate documentation of treatment conversations, financial arrangements, and patient follow-up
Support same-day treatment opportunities when clinically and operationally appropriate
Help keep the schedule productive by filling openings with outstanding treatment
Financial & Operational Responsibilities
Prepare for the day by reviewing schedules, treatment opportunities, patient balances, expected copayments, and financial notes
Clearly communicate estimated patient portions before treatment
Collect patient portions at the time of service according to company protocols
Review and address outstanding balances before scheduled appointments
Support patient accounts receivable and financial follow-up efforts
Verify insurance eligibility and assist in providing accurate benefit estimates
Maintain accurate patient financial records and documentation
Participate actively in Morning Huddle, prepared to discuss scheduled patients, financial considerations, and treatment opportunities
Support strong collections performance and consistent revenue-cycle execution
Maintain compliance with HIPAA, company protocols, and all applicable regulatory standards
Support the continued development and consistent execution of Treatment Coordinator systems and workflows
Team & Culture Responsibilities
Collaborate closely with Dentists, hygienists, dental assistants, Patient Care Coordinators, and office leadership
Contribute positively to office culture and team morale
Maintain professionalism and emotional maturity during stressful or sensitive situations
Communicate respectfully and effectively with patients, team members, and leadership
Demonstrate accountability, reliability, and strong attention to detail
Take ownership of responsibilities and follow through consistently
Operate proactively and anticipate patient and operational needs
Support office goals and operational initiatives positively
Participate actively in coaching, training, and professional development
Be adaptable, coachable, and growth-minded
Avoid gossip, negativity, and divisive workplace behavior
Required Qualifications
Prior experience in a dental office or other patient-facing dental role
Strong communication, relationship-building, and interpersonal skills
Confidence discussing treatment costs and financial options with patients
Ability to communicate sensitive financial information with professionalism and empathy
Strong organization, prioritization, and follow-through
Ability to multitask effectively in a fast-paced environment
Reliable attendance and punctuality
Professional appearance and demeanor
Strong attention to detail and operational awareness
Ability to remain calm and professional during difficult or emotionally sensitive conversations
Ability to protect confidential patient and financial information
Preferred Qualifications
Previous Treatment Coordinator, Scheduling Coordinator, Patient Care Coordinator, or dental front-office experience
Experience presenting comprehensive dental treatment plans
Knowledge of dental terminology, procedures, insurance benefits, and patient financial arrangements
Experience with third-party patient financing programs
Experience using dental practice management software
Experience tracking treatment acceptance, collections, or other office performance metrics
Experience in a high-volume or fast-paced dental office
What Success Looks Like in This Role
Successful Treatment Coordinators at Morton Dental Group:
help patients feel informed, supported, and confident moving forward with care,
build strong patient trust and treatment confidence,
communicate treatment value clearly without creating pressure,
maintain professionalism and emotional intelligence during financial conversations,
consistently follow up on unscheduled treatment,
support strong treatment acceptance and collections performance,
keep schedules productive and treatment flow organized,
maintain accurate financial and patient documentation,
demonstrate strong operational awareness and attention to detail,
contribute positively to office culture and teamwork,
and take ownership of results and operational excellence.
Compensation & Benefits
Paid Time Off
Paid Holidays
Health, Vision, and Life Insurance
Employee Dental Benefits
Consistent full-time schedule
Professional development and advancement opportunities
Schedule
Current office hours:
Monday–Friday
6:30 AM–4:00 PM
This is a full-time, in-person position with no nights or weekends. Team members are expected to arrive consistently on time and prepared for Morning Huddle and daily operations.
Career Growth
Morton Dental Group strongly values internal growth and leadership development. Potential career pathways may include:
Treatment Coordinator Lead Treatment Coordinator Office Manager Regional Operations Leadership
Advancement opportunities are based on performance consistency, leadership readiness, accountability, professionalism, team impact, initiative, and operational contribution.
Join Our Team
If you are a confident, compassionate, and highly organized dental professional who can help patients understand the value of their care while supporting strong operational results, we encourage you to apply.
We are not simply hiring employees—we are building a team of professionals committed to accountability, operational excellence, teamwork, growth, and exceptional patient care.
The pay range for this role is:
25 - 28 USD per hour(White House)