full-time 2 months ago
Urology Required Medical Receptionist/Call Center Rep
Midtown Urology
911 West 38th Street, Austin, TX 78705
20 - 24/hr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Full-time Medical Receptionist/Call Center Float is needed for small fast paced Urology practice in Central Austin.
Urology experience is preferred.
Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, looking for longevity in a career and hard working with a good work ethic.
This role would entail being crossed trained in our front check-in office, back checkout office and our in office call center.
Please review requirements, as we will only interview qualified candidates.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member.
- Scheduling patient appointments, follow-ups, and procedures.
- Collecting copays and deductibles as well as bills owed to office at check-in.
- Verifying patients insurance and eligibility. (Knowledge of this process is a plus).
- Guiding the flow of information from the telephone, fax, scans, and emails to where it needs to go.
- Completing medical records transmittals and requests.
- Obtaining referrals and managing online incoming & outgoing referrals
- Sending and receiving medical record requests.
- Triaging a high volume of administrative and clinical questions from patients and properly handling patient’s concerns to completion.
-Returning a high volume of patient voicemails
- Properly triaging calls and routing messages/tasks to the appropriate staff/provider.
-Must be an independent worker and be able to efficiently time manage.
-Proficient in communication and documentation.
-Ability to work in an office setting. (This is not a remote position.)
What we are looking for:
- An extremely dependable person
- A friendly face.
- Excellent customer service skills
- Ability to multi-task and work as a team member.
- Detail orientated.
- Great listener and communicator, whether face-to-face, on the phone or online.
- Problem solver.
- Team player.
- Critical thinking skills.
- Ability to work independently
What we offer:
A competitive compensation package that includes:
- Medical, Vision and Dental Insurance
- Paid time off
- Paid holidays
-No nights or weekends
-Half Days on Fridays
- Performance Based Bonuses/salary increases
- 401K
Please e-mail your resume as well as salary requirements. We will only interview qualified and serious candidates.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
Customer service: 2 years (Required)
Urology: 1 year (Required)
Medical terminology: 2 years (Required)
Work Location: In person
Urology experience is preferred.
Must be able to multitask, learn tasks quickly and work independently. We are looking for a superstar employee that is dependable, friendly, looking for longevity in a career and hard working with a good work ethic.
This role would entail being crossed trained in our front check-in office, back checkout office and our in office call center.
Please review requirements, as we will only interview qualified candidates.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
- Being the face of our practice. Make each and every one on of our patients feel welcome and happy. Treat everyone as you would treat a friend or family member.
- Scheduling patient appointments, follow-ups, and procedures.
- Collecting copays and deductibles as well as bills owed to office at check-in.
- Verifying patients insurance and eligibility. (Knowledge of this process is a plus).
- Guiding the flow of information from the telephone, fax, scans, and emails to where it needs to go.
- Completing medical records transmittals and requests.
- Obtaining referrals and managing online incoming & outgoing referrals
- Sending and receiving medical record requests.
- Triaging a high volume of administrative and clinical questions from patients and properly handling patient’s concerns to completion.
-Returning a high volume of patient voicemails
- Properly triaging calls and routing messages/tasks to the appropriate staff/provider.
-Must be an independent worker and be able to efficiently time manage.
-Proficient in communication and documentation.
-Ability to work in an office setting. (This is not a remote position.)
What we are looking for:
- An extremely dependable person
- A friendly face.
- Excellent customer service skills
- Ability to multi-task and work as a team member.
- Detail orientated.
- Great listener and communicator, whether face-to-face, on the phone or online.
- Problem solver.
- Team player.
- Critical thinking skills.
- Ability to work independently
What we offer:
A competitive compensation package that includes:
- Medical, Vision and Dental Insurance
- Paid time off
- Paid holidays
-No nights or weekends
-Half Days on Fridays
- Performance Based Bonuses/salary increases
- 401K
Please e-mail your resume as well as salary requirements. We will only interview qualified and serious candidates.
Job Type: Full-time
Pay: $20.00 - $24.00 per hour
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
Experience:
Customer service: 2 years (Required)
Urology: 1 year (Required)
Medical terminology: 2 years (Required)
Work Location: In person
Requirements
• Interpersonal skills
• Critical thinking
• Analytical thinking
• Phone triage
• Faxing
• Customer support experience within healthcare industry
• In-person patient scheduling
• Phone communication
• Greeting customers
• Medical scheduling
• Critical thinking
• Analytical thinking
• Phone triage
• Faxing
• Customer support experience within healthcare industry
• In-person patient scheduling
• Phone communication
• Greeting customers
• Medical scheduling
About Midtown Urology
Midtown Urology Associates in Austin, Texas, provides personalized urological care to each individual, utilizing state-of-the-art technology and a dedicated team. With a focus on understanding unique health needs, they offer cutting-edge diagnostic and treatment options tailored to each patient.
Position Closed
This job is no longer accepting applications.